Honda in the UK, maker of quality Honda turn signal, has been voted Best Volume Manufacturer in the Lloyds TSB autolease ServiceTrak Awards. The recognition gauges excellence in corporate after sales service as well as accident repair. More than 2,600 corporate customers gave criticisms on key aspects of the service that is delivered by suppliers as well as manufacturers.
The Manager for ServiceTrak at Lloyds TSB autolease by the name of Joe Bhamra said that Honda (UK) has excellently demonstrated its capability to deliver excellent service and share similar ‘care values’. He added that their company makes sure that the services delivered to their customers are serious. He therefore concluded that it is important for Lloyds TSB autolease to identify and, most especially, recognize manufacturers and suppliers who meet and exceed their expectations.
Brian Jameson, the Corporate Aftersales Manager for Honda (UK) commented that they have a strong service maintenance repair programme and the aforementioned award depicted how their dealers have taken retail experience and used this in the rushing automotive market so that the corporate customer will be benefited. He added that the service maintenance repair programme endorses findings of this year’s JD Power Survey where Honda was top in the ‘first time fix’ category and second in the overall survey.
The quality of service to customers is measured by Lloyds TSB autolease ServiceTrak after vehicles were serviced or repaired. It then gathered feedback on the service quality and communication that are provided by suppliers and manufacturers.
The manufacturers were specifically measured based on the service that is provided by their individual sites, with the accident repair technicians measured on their speed of service against strict repair quality criteria.
Meanwhile, employees and visitors at the Honda Motor Co. plant in central Ohio soon will have safer areas where they can smoke cigarettes without violating state law, as Honda modifies smoking policy.
On February 8, Honda made the plant and its surrounding property tobacco-free in response to the smoking ban that was approved by Ohio voters in November 2006. When visitors and employees want to smoke, they then began driving off the property and parking along nearby roads.
It was the concern of the Union County Sheriff's Office authorities that it could be dangerous for people to park and perhaps even stand along those roads. Honda then decided to change its policy.
Honda spokesman Ed Miller said that they still do not encourage smoking, but their primary goal is to run a safe workplace. He added that Honda will create some smoking areas within the premises, and employees and visitors will be able to smoke in their cars while within the plant property.
Derbyshire Fire & Rescue Service’s Fleet Manager John Millett said that more than 50 fire service staff has switched from being user-choosers to driving a range of Toyota Avensis diesel cars and the switching has been a smooth one.
Manufactured at Toyota's plant in Burnaston (Derbyshire), the Avensis 2.2-liter D-4D diesels, all equipped with top of the line Toyota auto parts, are used by fire officers as well as by senior and middle managers for operational purposes. They are being ordered in saloon, hatchback and Tourer form and in T3-x, T4, T-Spirit and T180 grades.
One Avensis is designated to be used in teaching new fire officers road craft skills when driving under blue-light conditions. Meanwhile, three Yaris 1.3-liter T3-x diesels have been assigned to the brigade’s “Red Fleet” to be used on general and community liaison duties. Officers and managers also have the choice of specifying Yaris for their own use if they prefer to drive a smaller one.
Over the past year, the Toyotas have been introduced into the rush on a rolling programme. Mr. Millet said that the feedback has been very good because everyone seems very happy. He added that some comments were expected when the staff has to move from a user-chooser scheme to another, but nobody has had any complaints and most have reacted that the Avensis is a good car. Furthermore, he said that from his point of view, the cars are working out well.
The decision of the Derbyshire Fire & Rescue Service to shift to a single-badged fleet was influenced by the occurring again of the problem of meeting the needs of new staff who might find their predecessor’s choice of ride not suitable.
John Millet continued that they decided to have one car for all so they looked around for a 2.2-litre diesel with a good specification, one that would be large and durable enough to stand up to attending incidents, and with all the necessary safety features. They made naturally cost-effectiveness as a prime consideration in choosing.
Based at Littleover, Derbyshire Fire & Rescue Service gets its cars on contract hire through Lloyds TSB, Appleyards and Automotive Leasing. The Avensis cars average 15,000 miles a year and the driving-school vehicle 25,000 miles, with drivers paying a contribution for personal use. At three years, replacement cycles take place.
For more than a quarter of a century, Toyota has relied on the talents of American designers and engineers to help ensure that their vehicles meet local preferences and standards.
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